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Pick Up The Phone, You May Have Won A Modification


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April 6th, 2010

 

When Bank of America announced that they will begin cutting loan balances for troubled mortgage borrowers, it marked a new milestone in the way banks cope with severe delinquent loans.

 

Just recently, major banks and servicers, such as Bank of America have only started providing principal reductions to a tiny fraction of borrowers as a last resort.

 

Despite the great change, they are way behind the race and have to keep up in speed with a new sort of mortgage servicer called ‘speciality servicer’. These servicers are experiencing success in averting more foreclosures. They deal with the worst delinquent loans which are more than ninety days late and popularly offer principal reductions.

 

Unfortunately, few mortgages end up with these types of servicers. The odds for your loan to end up in their custody would be comparable to striking a lottery. As more loans become 90 days delinquent, the ‘specialty servicer’ industry should experience a boost in their business.

 

For example in April of 2010, ‘specialty servicer’ RoundPoint had reportedly paid $500 million for a 50% stake of mainly non-performing mortgages in a portfolio belonging to the Federal Deposit Insurance Corp (FDIC). David Barr, a spokesperson for the FDIC said that they are looking forward to having RoundPoint work the loans so as to maximize results. He also mentioned that this could be the beginning of many more similar deals.

 

The Servicer Industry

 

What exactly is a servicer? Unlike the banks or lenders who own your mortgage, servicers are responsible for the daily administration of mortgages such as collecting payments, maintaining escrow accounts, contacting borrowers about late payments and initiating the foreclosure process whenever the borrower defaults.

 

These servicers were put in place when the real estate industry was thriving well in a period where foreclosures were rare and the majority of borrowers were paying their mortgages. However, when the foreclosures became more rampant, these firms were hit with a tremendous workload forcing them to desperately beef up their staff in managing the non-performing loans.

 

According to the Mortgage Bankers Association, the foreclosure crisis gave birth to dozens of servicers specializing in handling mortgage loans that are 3 payments behind. This represents about 5 percent of all mortgage loans.

 

How Do Servicers Have The Power To Reduce Loan Principal?

 

Some investors including hedge funds purchased a portfolio of bad loans betting to make a return when the housing market recovers with people paying their mortgages again. These investors or hedge funds do not service or maintain the loans themselves. They have a vested interest for these loans to pay off or for borrowers to pay their mortgages. As a result, they hire these specialty servicers and provide them a lot of slack in order for these bad loans to perform well.

 

According to Shaun Ahmad, CEO of Roundpoint Financial based in North Carolina, they provide bold and better solutions. Their most popular solution is to reducing the loan principal for borrowers so that they no longer owe more than their home is worth.

 

Gagan Sharma, CEO of BSI Financial mentioned that their clients consisting of investors or hedge funds would rather offer a principal reduction rather than an interest reduction work-out. These investors had already bought the troubled loans at a discount and have enough room to afford principal reductions for the mortgage borrowers.

 

The strategy promotes homeowners to keep paying their mortgages instead of walking away from their homes. In addition, should the home increase in value, the homeowner will experience a profit gain when they decide to sell the home.

 

Traditional servicers have not been eager to reduce principal as the investors who own the loans refuse to accept immediate losses. Banks are also careful not to inspire more folks to pressure them for reductions.

 

It is reported that less than 2% of trial modifications under the government’s Home Affordable Modification Program were granted a principal reduction.

 

The Lucky Draw

 

23 years ago, Joaquin Guzzman purchased his Long Beach California home for $137,000. While working at Continental Airlines, over the years, he got a second mortgage and took cash out from all the refinances. By last year of 2009, his mortgage balanced had blown up to more than $518,000.

 

He confessed that he was behind in his payments and when he attempted to lower his payments, nobody would give him a shot.

 

He hit the jackpot when specialty servicer Roundpoint took custody of his loan. The servicer combined his first mortgage together with his home equity loan and reduced the total balance by 44% to $28,000. In addition, the servicer also lowered a point off his rate therefore lowering his monthly payments to $1,570.

 

According to Vicki Lester, Roundpoint’s president of mortgage servicing, it was not easy getting a hold of borrowers. Often they were reluctant to return phone calls or respond to mail as they did not trust the servicer feeling that it’s a scam. According to Vicki, many borrowers are still in denial and it has been difficult getting them to respond.

 

As the foreclosure crisis plagues the nation, it has given rise to many unscrupulous fraudsters to target desperate and distressed homeowners. Often they are targeted by mail and phone. But how do you weed out the scams from the actual real offers? 

 

Roundpoint reaches their borrowers through a phone call campaign in which they later send out letters and informational packets. According to Lester, if they fail to reach their borrowers, they will send out people to knock on their front doors. She wants to remind borrowers that if you are lucky enough to win a modification lottery, please pick up your phone. This can result in having your loan balanced reduced therefore avoiding foreclosure.

 

Roundpoint also offers a short-sale program. New Jersey truck driver Larry Casanova purchased his Cherry Hill home in early 2008. He bought the property with the intention of fixing it up and flipping it. However, the market conditions soured and the property didn’t get any bites. By the time the loan got into the hands of Roundpoint, it had ballooned to $285,000. Roundpoint proposed a short-sale since the property was not his primary home and that he was willing to sell.

 

Roundpoint’s short sale program rewards its borrowers with a percentage of the price they sell over the ‘quick sale’ price. 

 

For example, if the market values the home at $200,000, to sell it fast, the quick sale price will be 10% off or offered at $180,000. The program allows the borrower a period of 3 months to sell the home for whatever they can get. Roundpoint will share anything over the ‘quick sale’ price. Borrowers are granted somewhere from 30% to 40% of the overage.

 

Casanova walked away with a few hundred dollars which was more than he expected. He has since ended the chaos of not being able to make mortgage payments for the home.

 

 

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